We accept returns of domestic orders within 14 days of the date the order was made. Return Shipping fees will be deducted from store credit.
- No money will be refunded only STORE CREDIT.
- Store Credits are valid for one year from the day it was created.
Products must be returned unworn, unwashed, in their original condition and with all tags attached.
Orders are limited to ONE exchange only.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
- All Sales Items, Swims, Jewelry, and Accessories are Final Sale and are not eligible for returns nor exchanges.
- Sale Events that include sale items and or discount codes are Final Sale and are not elegible for returns nor exchanges.
HOW TO REQUEST A RETURN
To request a return, go here. You will need order number and email, phone number or zip code used at checkout.
Once your return has been created, you will receive a pre-paid return shipping label via email and you may drop your package at any USPS location or handle it to the mailman. Returns Labels should be scanned by the carrier within 3 days after received. After that period, all unused labels will be void and returns should be requested again complying with the 14 days window policy.
Manual Discount Codes should be applied at Check Out. Discounts Codes can't be applied after purchase.
CHANGING SHIPPING ADDRESS
Shipping addresses cannot be changed after order is fulfilled. We will only ship to the shipping address entered when the order was originally placed. If the shipping address was entered incomplete or incorrect and you notice immediately after completing your order please feel free to contact us. Any mistakes in shipping addresses after fulfilling the order will require a new shipping label which the costumer must pay.
Shipping fees are non-refundable and will not be included in your refund.
Customers outside of the US are responsible for shipment costs for returns and exchanges. To ship an item back to SHOP SEDA please:
- Indicate on your invoice whether you are exchanging or returning the item(s).
- For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail to firstname.lastname@example.org with the order number, the item, and size you would like on hold.
- Pack your item(s) and invoice into a bag or box.
- On the airway bill please include your invoice number and note "Return shipment to US". Mail your return or exchange using your carrier of choice to:
Urb. Tintillo Hills
527 Calle Tintillo
Guaynabo, PR 00966